Application Services Engineer (Entry Level)

About the role

LSEG is looking for an entry-level Application Services Engineer in Colombo to provide first-line application support for several equity and derivative markets operated by the London Stock Exchange. The role is mission-critical and involves proactive supervision and resolution of known issues, with on-site shifts during out-of-office hours on a roster.

Key responsibilities

• Respond to incidents promptly, carry out known workarounds and resolve them.
• Escalate issues to DevOps teams when needed.
• Research incidents, document workarounds and resolutions, and divert to other resolver groups when necessary.
• Ensure customer experience goals are met and keep relevant teams informed of progress.
• Follow IT service management processes such as incident, problem and change management.
• Provide left-shift support for L2 teams on incident resolution, automation, deployments, change management and cloud compliance tasks.

Required profile

• Bachelor's degree in computer engineering, IT or a related field.
• 1-2 years of experience in a similar role preferred.
• Ability to work independently and in a team, with strong written and verbal communication and analytical, problem-solving skills.
• Willingness to work UK shift hours.

Required skills

• Understanding of application support, with some exposure to Unix-based operating systems and business-critical applications.
• Exposure to enterprise monitoring tools.
• ISTM/AWS cloud environments are an added advantage.