Contact Center Associate

Simplebooks · Colombo

🇬🇧 English

Job description

About the role

Simplebooks is looking for a Contact Center Associate to support its growing client base across South Asia. You will handle inquiries, assist with client tasks, and ensure a smooth experience for business owners using our platform.

Key responsibilities

Assist clients by answering general inquiries via phone, email, and other communication channels.
Support senior team members in coordinating client tasks and follow‑ups.
Provide clear guidance on service processes and ensure client tasks stay on track.
Maintain accurate client records and update them promptly.
Address walk‑in clients, offering initial assistance and directing them appropriately.
Help with routine administrative tasks related to customer support.

Required profile

Basic experience in a call‑center or customer‑service role.
Strong verbal and written communication skills in English and Sinhala/Tamil.
Friendly, patient, and customer‑oriented attitude.
Attention to detail and commitment to delivering good service.
Ability to follow instructions and seek support when needed.

Questions fréquentes

Le salaire n'est pas communiqué publiquement par le recruteur. Vous pouvez postuler et négocier directement avec Simplebooks.

Cliquez sur "Postuler maintenant" en haut de la page. Vous pouvez importer votre CV en 1 clic — Jobiglo extrait automatiquement vos informations et postule pour vous.

Why are you reporting this job?

Thank you for your report. We will review this job.

Explore further

Salaries, guides and searches in Sri Lanka.

Salaries by job title

Apply in 30 seconds

Enter your email to apply. An account will be created automatically.

Apply now →

By continuing, you accept our terms of use.

Already have an account? Login

A question about this job?

Ask it here: you will get the full job summary by e-mail, right away.

Published 1 month ago

Expires 1 week from now

80 views · 0 interested

Share Log in to earn credits by sharing

Boost your chances

Upload your CV — we will match you with relevant openings.

Analyzing your CV...

Simplebooks

Colombo

Related job offers

Emplois à Colombo Métier : Call Centers & Telesales