Contact Center Associate
Simplebooks · Colombo
Job description
About the role
Simplebooks is looking for a Contact Center Associate to support its growing client base across South Asia. You will handle inquiries, assist with client tasks, and ensure a smooth experience for business owners using our platform.
Key responsibilities
- Assist clients by answering general inquiries via phone, email, and other communication channels.
- Support senior team members in coordinating client tasks and follow‑ups.
- Provide clear guidance on service processes and ensure client tasks stay on track.
- Maintain accurate client records and update them promptly.
- Address walk‑in clients, offering initial assistance and directing them appropriately.
- Help with routine administrative tasks related to customer support.
Required profile
- Basic experience in a call‑center or customer‑service role.
- Strong verbal and written communication skills in English and Sinhala/Tamil.
- Friendly, patient, and customer‑oriented attitude.
- Attention to detail and commitment to delivering good service.
- Ability to follow instructions and seek support when needed.
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Published 9 hours ago
Expires 1 month from now
5 views · 0 interested
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Simplebooks
Colombo
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