Sales Assistant - Telesales

About the role

BizGuide Global (Pvt) Ltd, a provider of secretarial, accounting and legal services in Sri Lanka, is hiring a Sales Assistant - Telesales. This is a full-time, on-site position based in Rajagiriya, involving outbound and inbound calls to promote services, answer inquiries and support new business.

Key responsibilities

• Make outbound and receive inbound calls to promote services and respond to inquiries
• Explain service offerings and follow up on leads
• Maintain call records and update customer information in internal systems
• Collaborate with the sales and operations teams to schedule appointments and prepare basic quotations
• Ensure a smooth handover of qualified leads
• Meet call and conversion targets and provide courteous customer service

Required profile

• Strong interpersonal skills and a customer service mindset
• Clear verbal and written communication skills
• Sales skills including basic negotiation, persuasion and lead follow-up
• Organization skills to manage call schedules and records
• Ability to work on-site in Rajagiriya, meet daily targets and work with diverse teams
• A relevant education in business, marketing or a related field is preferred; prior experience in telesales or customer service is an advantage but not strictly required

Required skills

• Basic computer literacy
• Familiarity with telephone systems and CRM or spreadsheet tools is beneficial