Call Center Specialist

WPS Inplace

New

Junior 🇬🇧 English

CRM

Job description

About the role

WPS Inplace, a service provider in Sri Lanka offering HR solutions, talent acquisition, background verification and IT outsourcing, is hiring a Customer Experience Specialist. The specialist manages customer interactions across several channels, responds to inquiries, resolves issues and ensures a seamless, professional customer experience.

Key responsibilities

Manage customer interactions across multiple channels and respond to inquiries
Resolve issues and maintain accurate customer records
Handle customer feedback and identify recurring issues
Coordinate with internal teams to provide timely solutions
Contribute to service improvements

Required profile

G.C.E. A/L or equivalent qualification
Fluency in Sinhala and English; Tamil is an added advantage
Prior experience in call centres, CRM or hospitality is an added advantage
Flexibility to work on a roster basis, including night shifts, weekends and public holidays

Required skills

Excellent working knowledge of MS products
Digital and social media platforms

Questions fréquentes

Le salaire n'est pas communiqué publiquement par le recruteur. Vous pouvez postuler et négocier directement avec WPS Inplace.

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Published 3 hours ago

Expires 1 month from now

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