Executive - Client Experience

About the role

NEXT Ventures is a global platform behind the FundedNext brand, connecting ambitious individuals with performance-based capital. As an Executive - Client Experience, you will be the frontline ambassador of its global customer success strategy, handling client interactions with precision, empathy and professionalism so that user trust is maintained and feedback drives continuous improvement.

Key responsibilities

• Respond promptly to customer inquiries via the Instant CRM and helpdesk systems, and escalate complex or sensitive issues according to escalation protocols.
• Adhere to defined service timeframes to ensure client satisfaction.
• Capture and relay client feedback to internal teams, identify recurring issues and propose solutions to improve the client journey.
• Maintain accurate client records in the support database.
• Carry out daily tasks as directed by the supervisor and contribute to a collaborative, solution-oriented team culture.

Required profile

• Early career candidate.
• Excellent English writing and speaking skills, with strong communication by email, live chat and internal tools.
• Fast and accurate typing speed, calm under pressure and able to meet response SLAs.
• Proactive, empathetic and quick to learn new systems and workflows.

Required skills

• Familiarity with Google Sheets and Microsoft Office Suite.

What we offer

• Shifts from 7:00 AM to 4:00 PM or 1:30 PM to 10:30 PM.
• Food and beverage, entertainment and learning opportunities.
• Employee-centric policies, a game zone and relaxation areas.
• Fast-paced career progression.

The application process includes a 30-minute get-to-know-you session with the talent acquisition lead, an assessment session and a 60-minute final interview with management.