Assistant Manager - Air Freight Export Operations

About the role

We are seeking a results‑driven Assistant Manager to lead our Air Freight Export Operations. In this role you will ensure smooth execution of export shipments while delivering high‑quality service to our customers.

Key responsibilities

• Lead and coordinate day‑to‑day Air Freight Export Operations and Customer Service activities in line with business objectives, company policies and operational standards.
• Monitor team performance, allocate workloads and ensure KPI, productivity, service and compliance targets are consistently achieved.
• Oversee the end‑to‑end export process, including transport orders, bookings, booking optimisation, shipment coordination and export documentation.
• Monitor shipment status, identify operational issues and ensure timely resolution of incidents, exceptions and customer‑related matters.
• Maintain strong relationships with customers, suppliers, carriers and internal stakeholders, ensuring effective communication and service delivery.
• Identify supplier performance gaps and implement solutions to improve service quality and operational efficiency.
• Support business growth by identifying opportunities to expand services, strengthen customer retention and enhance customer experience.
• Contribute to pricing, tenders, account performance reviews and monthly management reporting.
• Ensure accurate and timely updates to relevant systems, customs information, shipment status and operational reports.
• Identify opportunities for process improvements and system enhancements to increase efficiency and align operations with business goals.
• Guide and develop team members while fostering a culture of accountability, collaboration and continuous improvement.

Required profile

• Bachelor’s degree in Management, Logistics or a related field.
• 3–5 years of experience in Air Freight, preferably with exposure to export operations.
• Strong knowledge of air freight export processes, documentation and customer service.
• Experience or exposure to CW1 is an advantage.
• Excellent communication, problem‑solving, planning and stakeholder management skills.
• Ability to work effectively in a fast‑paced, customer‑focused environment.

Required skills