Customer Service Executive (Logistics)

About the role

EFL Global is hiring a part-time Customer Service Executive in Colombo, Sri Lanka, within its Business Development department. The role focuses on keeping customers informed about shipments and resolving operational issues.

Key responsibilities

• Build and maintain strong relationships with customers.
• Coordinate and follow up on shipments to ensure they run smoothly and on time.
• Maintain and update daily shipment status reports.
• Manage the flow of operational information and give customers timely updates.
• Work with internal teams to meet customer needs and resolve operational issues.
• Keep the standard of customer service high throughout the shipment lifecycle.

Required profile

• Degree or equivalent qualification from a recognised institute in Supply Chain, Business Development, Logistics or a related field.
• At least 3 years of experience in the logistics industry.
• Experience in sales or customer-facing roles is an added advantage.

Required skills

• Strong command of written and spoken English.
• Excellent interpersonal and communication skills.
• Strong organisational and coordination skills.
• A customer-focused approach committed to service excellence.

To apply, candidates send their resume by email to the company's careers team, within 7 days of the advert, mentioning the position in the subject line and providing details of two non-related referees.