Service Desk Assistant

About the role

We are seeking a Service Desk Assistant to join our team in Sri Lanka and support day‑to‑day shipping operations. The role requires accurate, reliable coordination and clear communication with both internal and external stakeholders.

Key responsibilities

• Coordinate daily shipping activities, ensuring timely updates and follow‑ups.
• Handle routine enquiries from internal teams and external partners.
• Maintain accurate records and data entry related to logistics and invoicing.
• Communicate shipping status, issues, and resolutions clearly and promptly.

Required profile

• Diploma or bachelor's degree in Business Administration, Logistics, Shipping or a related field.
• 1–2 years of experience in administrative, customer service, operations or logistics support.
• Organised, detail‑oriented and service‑minded with the ability to prioritise tasks.
• Professional attitude and comfortable working as part of a busy team.

Required skills

• Proficient use of Microsoft Outlook.
• Proficient use of Microsoft Teams.
• Confidence using digital systems for data entry and basic invoicing tasks.
• Strong written and spoken English.