Senior Associate - Executive Assistant Services (Colombo)

About the role

EY's Executive Assistant (EA) Centre of Excellence, within the MBA service function of Global Delivery Services, offers EA services to senior executives. This role leads a remote team of Executive Assistants who support Partners and Directors, covering diary, travel, event and meeting management, expense and timesheet processing, client relationship support, email and CRM management, and other ad-hoc requests. The Senior Associate works closely with the onshore GDS Liaison Coordinator and is expected to work in time zones suitable for the client base.

Key responsibilities

• Meetings, events and diary management: coordinate internal, client and video meetings, including Outlook calendars, facilities, equipment, catering and agendas
• Travel management: bookings, approvals, passports and visas, costs and itineraries in line with EY policy
• Email management: screening, actioning, alerting, filing and deletion
• Client relationship management: client visits, events, mailing lists and marketing data, and liaising with client EAs
• CRM system management: pipeline, opportunity and contact administration and reporting
• Expense management: collation, processing and reconciliation of reimbursable expenses
• Timesheets: collating and entering weekly timesheet data
• General admin support: meeting minutes, project information, learning/CPE hours, EY tool support, data capture, transcription and ad-hoc tasks

Required profile

• Bachelor's degree or equivalent professional qualification
• Good command of written and spoken English (mandatory)
• Ideally 3 to 10 years of work experience
• At least one year of experience in a team delivering virtual secretarial services preferred
• Openness to working in shifts

Required skills

• MS Office (Word, Excel, PowerPoint); fair knowledge of Outlook and Lync
• Multi-tasking, prioritization, organization and time management
• Project planning and management, and comfort working virtually and independently

What we offer

• Continuous learning, flexible ways to make an impact, and leadership development
• A diverse and inclusive culture