Senior Account Operations Coordinator

About the role

EY is looking for an Account Operations Coordinator in Colombo to support key account operations within its Account Support centre. The role ensures high-quality, consistent and efficient processes across account management tasks, working closely with account teams and internal business services groups to meet day-to-day account needs.

Key responsibilities

• Make sure stakeholders receive and understand critical business indicators for the account
• Aggregate account information using EY tools and external sources, and develop company research packs and quarterly financial summaries
• Manage content for account databases, websites and SharePoint sites
• Work with opportunity and data owners to keep sales, pipeline and revenue data clean
• Prepare account meeting packs and help build client and account team charts
• Maintain data quality in tools such as the Account Relationship Database, Global Financial Information System and CRM
• Review and validate critical links with local teams, and coordinate pre-employment screening and engagement contract interpretation
• Support compliance with client procurement requirements and identify process improvements through digital platforms, automation and analytics
• Own project management, quality control and regular task updates, and facilitate knowledge sharing

Required profile

• Graduate degree with 3-5 years of hands-on experience in a fast-paced global environment
• Experience in a large global organization preferred; experience with geographically dispersed professionals
• Understanding of business research or data interpretation and analysis, and project management concepts on non-IT projects
• Ideally: data reporting, Power Platform tools (Power Automate, Power Apps, Power BI), procurement portals (SAP Fieldglass or Ariba), and professional services or client-facing experience

Required skills

• Expert or intermediate Microsoft Office (Word, Excel, PowerPoint) and SharePoint management
• Strong written and oral communication in a multi-cultural environment
• Ability to use qualitative and quantitative research methods, including financial analysis
• Flexible, detail-oriented, able to handle multiple projects and tight deadlines