Operations and Itinerary Coordinator

About the role

The Operations and Itinerary Coordinator transforms confirmed travel plans into seamless journeys. Working on‑site in Colombo, you will ensure every reservation, supplier interaction and itinerary detail is executed with precision and calm operational control.

Key responsibilities

• Manage post‑booking tasks such as hotel reservations, experience confirmations, transport scheduling and supplier follow‑up.
• Prepare and quality‑check final itineraries, guaranteeing clear timings, inclusions, notes and contact details.
• Coordinate hand‑overs with travel design, concierge, guest relations and chauffeur teams to ensure live‑service readiness.
• Track payment statuses, booking deadlines, release periods and supplier confirmations with disciplined accuracy.
• Identify operational risks or missing details before travel starts and propose practical solutions.
• Maintain reliable records across operational trackers, supplier communications and guest files.

Required profile

• Minimum 3 years of experience in travel operations, reservations, itinerary coordination, tour operations or premium hospitality execution.
• Exceptional attention to detail and ability to handle high volumes of moving parts.
• Strong written English and clear communication with partners.
• Comfort working under tight deadlines while remaining composed.

Required skills

• Excel (spreadsheets) for tracking reservations, payments and operational data.

What we offer

• Competitive salary package aligned with reservation accuracy, supplier coordination and travel‑operations experience.
• Mid‑level role within a dynamic operations department.