Front Office Executive 1 (Guest Relations)

About the role

EY's GDS Workplace Enablement Services (WES) in Sri Lanka is hiring an Associate Front Office Executive. The role manages the day-to-day front desk operations of the guest relations and hospitality functions and supports Facilities Management at the EYGDS centre. It offers hands-on experience in visitor management, meetings and events.

Key responsibilities

• Manage front desk operations: visitor management, answering calls, mails and papers, reporting complaints, access card management and WES administrative activities.
• Coordinate guest relations activities and meetings and events, including town halls, leadership visits, partner events, executive business meetings and client meetings.
• Provide logistical support for inbound and outbound visitors, expatriates and clients, and arrange accommodation with the travel team.
• Greet and orient expatriates, and manage their business visa invite letters, FRRO registration, visa extensions, relocation and lease agreements.
• Coordinate monthly MIS for guest relations services with visitor transport, events and accommodation providers.
• Handle system request creation and follow-up until closure, and support the WES procurement process.
• Act as a liaison between the centre, the community and external agencies, and handle customer escalations and disputes with tact.
• Monitor service tickets and satisfaction, and support the FM team with facility maintenance.

Required profile

• 3-5 years of relevant experience.
• Bachelor's degree in Hospitality/Hotel Management, or equivalent professional-level experience.
• Excellent oral and written English.
• Ideally: good organisational and multi-tasking abilities, professional appearance and etiquette, and the ability to work with diverse groups.

Required skills

• Good knowledge of the MS Office package.
• Customer service, communication, organisation, analytical and problem-solving skills.