Customer Experience Consultant
A.P. Moller - Maersk · Colombo
Job description
About the role
The Customer Experience Consultant supports Maersk customers after onboarding, ensuring smooth interactions across multiple channels. This role blends operational support with customer relationship management to resolve issues and maintain high service standards.
Key responsibilities
- Manage customer communication channels and respond to inquiries.
- Handle case management, including tracking, escalation, and resolution.
- Facilitate customer onboarding and nurture ongoing relationships.
- Oversee contract administration and dispute resolution.
- Perform additional administrative and operational tasks as needed.
Required profile
- Ability to work on tasks of limited scope and complexity under supervision.
- Developed through job‑related training and on‑the‑job experience.
- Familiarity with standardized work routines and methods.
- Capable of escalating non‑routine problems to senior colleagues.
- Limited business knowledge at hiring, with potential to grow on the job.
Required skills
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Published 4 weeks ago
Expires 1 month from now
33 views · 0 interested
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A.P. Moller - Maersk
Colombo