Call Centre Executive - Matchmaking & Client Relations

About the role

Emma Thinking (Pvt) Ltd, a verified, privacy-focused matchmaking company founded in 2019, is hiring a Call Centre Executive for its Kottawa office. The role handles incoming and outgoing calls, answers enquiries, introduces matchmaking services, follows up with prospects and converts them into registrations. It combines call centre operations, telesales, customer relationship management, matchmaking coordination and digital marketing support, with a hybrid work arrangement.

Key responsibilities

• Handle incoming and outgoing customer calls professionally.
• Respond to enquiries received by telephone, WhatsApp, Facebook, Instagram and other channels.
• Explain matchmaking services, packages and membership options.
• Identify potential customers and turn enquiries into registrations.
• Follow up regularly with prospective and existing clients and understand their needs.
• Assist clients with profile registration and information collection.
• Coordinate with the matchmaking team to find suitable proposals.
• Maintain customer records, lead databases and daily call reports.
• Support digital marketing campaigns, social media promotions and lead management.
• Build long-term client relationships and meet monthly sales, registration and service targets.
• Keep client information strictly confidential.

Required profile

• Previous experience in a call centre, telesales, customer service or sales role is highly preferred; entry-level to associate level.
• Background in Marketing, Business Management, Digital Marketing or Communications is an advantage.
• Excellent verbal communication in Sinhala and English, good telephone etiquette and strong sales and lead-conversion skills.
• Basic to advanced knowledge of social media and digital marketing, including Facebook, Instagram and WhatsApp Business.
• Ability to work independently and as part of a team, with patience, honesty and a customer-focused mindset.

Required skills

• Microsoft Excel and Google Sheets
• Social media and digital marketing basics
• Lead conversion and customer relationship management

What we offer

• Monthly salary based on qualifications and experience, plus performance incentives and sales commissions.
• EPF and ETF benefits.
• Training in call centre operations, matchmaking and client relationship management.
• Career development opportunities and a friendly, supportive environment.

To apply, send an updated CV through LinkedIn or by email, including previous work experience, education and contact details.