Travel Consultant

About the role

Exemplary Voyages, a specialist Sri Lankan Destination Management Company, is seeking an energetic and commercially driven Travel Consultant. You will own inbound travel enquiries from first contact through to confirmed bookings, working closely with international sales representatives, travel agents, the digital marketing team, and operations.

Key responsibilities

• Respond promptly and professionally to enquiries received via email, website, social media, WhatsApp and partner channels.
• Qualify client requirements, preferences and budget, and design tailor‑made Sri Lanka itineraries.
• Prepare detailed, commercially competitive quotations and recommend hotels, experiences, transportation and activities.
• Maintain consistent communication with clients and overseas partners, following up on all open enquiries.
• Coordinate with suppliers and the Operations team to ensure feasibility of proposed programs.
• Update the CRM with accurate customer and agent information, track the sales pipeline and provide regular reports.
• Work towards agreed monthly sales and conversion targets.

Required profile

• Commercially driven, organized and passionate about travel.
• Previous experience in a travel agency, DMC, tour operator, hotel or hospitality environment.
• Experience handling inbound travel enquiries and converting them into bookings.
• Strong customer focus and ability to build relationships with international partners.

Required skills

• CRM (customer relationship management) usage.