Spa Manager

About the role

The Spa Manager at the Aman resort in Amangalla, within the Galle Fort in Sri Lanka, is responsible for the entire spa operations and administration under the supervision of the General Manager. The goal is to deliver the highest level of guest satisfaction in line with the hotel's and corporate office's policies, standards and guidelines.

Key responsibilities

• Maintain high service standards, resolve guest concerns promptly and drive exceptional guest experiences
• Develop, implement and maintain Standard Operating Procedures (SOPs) and monitor service quality and guest feedback
• Develop and manage the annual spa budget, and monitor financial performance through reports and KPI analysis
• Establish financial and operational plans, including forecasts, staffing needs and resource allocation
• Recruit, onboard, train and develop the spa team, and coach and motivate staff
• Oversee daily operations, including treatment scheduling, therapist assignments and special wellness programmes
• Ensure compliance with hotel policies, health and safety regulations and brand standards
• Manage inventory, retail products and procurement, and collaborate with other departments on wellness initiatives and promotions

Required profile

• Minimum 5 years of experience in the spa, wellness or hospitality industry, including at least 2 years in a supervisory or managerial role
• Strong knowledge of spa operations, wellness treatments, guest service standards and health and safety practices
• Genuine passion for the wellness and holistic health field
• Excellent leadership, team management and staff development skills
• Strong communication and interpersonal skills

Required skills

• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Familiarity with spa management systems