Senior Process Associate - Accounts Receivable & Credit Control

About the role

Infomate (Pvt) Ltd, a shared services provider and subsidiary of the John Keells Group, is urgently hiring a Senior Process Associate for its Accounts Receivable and Credit Control function in Colombo. The role is fully onsite, with working hours of 8:30 AM to 5:00 PM and a Sri Lankan work calendar. Candidates should be willing to provide Saturday support and travel to customer premises when required.

Key responsibilities

• Manage customer receivables, invoicing, payment processing and customer account maintenance.
• Follow up on outstanding invoices by call, email and customer interaction to ensure timely collections.
• Perform customer account reconciliations and investigate billing or payment discrepancies.
• Process payments and ensure accurate cash application and payment allocation.
• Prepare aging reports, collection forecasts, KPI reports and management information reports.
• Coordinate with customers, banks, sales teams and internal stakeholders to resolve payment and collection issues.
• Monitor credit exposure and escalate collection risks; support collection recovery, including customer visits when needed.
• Ensure agreed KPIs and SLAs are met, support process improvement and comply with company policies and controls.

Required profile

• Minimum 2-3 years of hands-on experience in AR, credit control, collections, cash application, payment allocation, account reconciliations or O2C.
• Degree in Finance/Accounting or a professional qualification such as CA, ACCA, CIMA, CMA, AAT or CPA.
• Experience in collections, overdue follow-ups, receivables management, debt recovery or credit control.
• Experience preparing and analysing AR aging reports, collection reports and account reconciliations.
• Fluency in English and Sinhala; knowledge of Tamil is an added advantage.

Required skills

• Working knowledge of SAP or other ERP systems is an added advantage.
• Strong proficiency in advanced Excel and reporting.
• Excellent communication and stakeholder management skills.

What we offer

• A career within the John Keells Group, Sri Lanka's largest listed conglomerate.
• Continuous learning and professional development, with training support for ACCA, CIMA, CMA, CA Sri Lanka, CPA Australia and other recognised qualifications.
• Exposure to international clients and best-in-class finance processes.