Head of Banking Operations

About the role

The bank is looking for an accomplished, results-driven banking leader with extensive experience managing large-scale banking operations and driving transformation. The role leads the Operations function, covering Operations, Support Services, Financial Operations and Regulatory Reporting, and reports to the CEO and Leadership Team. It aims to drive operational excellence, ensure regulatory compliance and align operations with the bank's strategic objectives.

Key responsibilities

• Provide strategic leadership across Banking Operations, Support Services, Financial Operations and Regulatory Reporting.
• Drive operational excellence through process re-engineering, centralization, automation, outsourcing and digital transformation.
• Partner with the CEO and Leadership Team on business strategies aligned with the bank's objectives.
• Oversee operational performance, resource allocation, budget management and cost optimization.
• Ensure operational governance, regulatory compliance and adherence to internal policies and industry standards.
• Lead and empower operational teams, foster a high-performance culture and drive talent development and succession planning.
• Monitor KPIs, identify improvement opportunities and implement corrective actions.

Required profile

• 15-20 years of experience in banking and financial services, including significant senior leadership exposure.
• Proven track record leading large-scale Banking Operations functions in a commercial bank.
• Relevant professional qualification and/or degree in Banking, Finance, Business Administration or a related field; postgraduate qualifications are an added advantage.

Required skills

• Understanding of banking operations, financial operations, regulatory reporting, operational risk management and regulatory compliance.
• Experience in process re-engineering, operational transformation, digitization, automation and efficiency improvement.
• Strong leadership, stakeholder management, communication, analytical and decision-making skills.