Sales Support Consultant

About the role

World Travel Island, a worldwide airline ticketing agency and inbound and outbound travel operator based in Sri Lanka, is hiring a full-time, on-site Sales Support Consultant in Colombo. The role supports the sales team with day-to-day operations and keeps service standards high, with a strong focus on customer satisfaction.

Key responsibilities

• Prepare quotations and process bookings
• Manage ticketing and travel package documentation
• Update and maintain accurate customer records in the CRM or related systems
• Respond to inquiries from B2B partners and direct clients
• Coordinate with internal departments to ensure timely service delivery
• Assist in resolving customer issues
• Track sales activities and generate basic reports
• Ensure service standards and company policies are consistently met
• Work carefully and proactively, paying attention to detail in every task

Required profile

• Relevant diploma or degree in Business, Tourism or a related field is preferred
• Minimum 1-3 years of experience in travel, airline ticketing or tourism operations is beneficial
• Ability to work collaboratively on-site in Colombo, manage multiple tasks and stay accurate under time pressure

Required skills

• Solid sales and sales operations skills for lead follow-up, booking processes and sales documentation
• Customer service and communication skills
• Proficiency with office software and CRM or reservation systems is an advantage