Sales Business Development Manager

About the role

The company is looking for an experienced, results-driven Sales & Business Development Manager with a strong background in the BPO, contact centre, customer service or outsourcing industry. The role drives new business, builds strategic client relationships, generates revenue and expands the customer portfolio, engaging both local and international clients.

Key responsibilities

• Develop and execute sales and business development strategies to meet revenue and growth targets.
• Identify and generate new business opportunities in the BPO, contact centre, customer service and outsourcing sectors.
• Research target markets, industries and potential clients to build a strong sales pipeline.
• Build relationships with prospective and existing clients and conduct meetings, presentations, product/service demonstrations and commercial discussions.
• Understand client needs and work with internal teams to develop suitable BPO/service solutions.
• Lead the sales process from lead generation and qualification through negotiation, closing and onboarding.
• Negotiate contracts and commercial terms while ensuring profitability, and identify upsell and cross-sell opportunities.
• Monitor market trends, competitor activity and industry developments.
• Work with Operations, HR, Finance and other teams on client onboarding and service delivery, and track sales performance against targets.
• Represent the company at industry events, networking and client meetings, and report regularly to senior management on pipeline, revenue opportunities and challenges.

Required profile

• 3-5+ years of experience in sales, business development, account management or a similar commercial role.
• Prior experience in BPO, contact centre, customer service, outsourcing or a related industry is highly preferred.
• Proven track record of achieving or exceeding sales and revenue targets.
• Experience dealing with corporate clients and senior decision-makers.
• Strong negotiation, presentation, communication and relationship-management skills, and ability to handle multiple prospects at once.
• Willingness to travel for client meetings and business development activities.

Required skills

• Proficiency in CRM systems, Microsoft Office and sales/business development tools.
• Strong analytical and reporting skills.
• Strong understanding of BPO / outsourcing services and their commercial value to clients.