Manager, Live Service Market Operations

About the role

The Live Service Market Operations Manager provides pre- and post-trade operational support for the London Stock Exchange market. Reporting to the Senior Manager, Live Supervision & Live Service Market Operations, this is a high-risk, market-impacting front-line role central to the day-to-day running of extended-hours trading under the LSE 24/5 model. It involves stock suspensions, real-time trading cycle interventions, order deletes and market monitoring. The role is based in Sri Lanka (Malabe) on a hybrid arrangement (3 days in office) and requires one of two shift schedules in Sri Lanka Time: 9:30 PM - 6:30 AM or 8:30 PM - 5:30 AM, with flexibility for a one-hour shift adjustment when the UK switches between BST and GMT.

Key responsibilities

• Support LSE 24/5 trading operations, manage incidents and maintain market stability and high-quality client service.
• Lead the operational response to market events and incidents, acting as the primary escalation point and coordinating business, technology and external stakeholders.
• Maintain and develop a strong operational team, ensuring procedures are followed and managed.
• Collaborate with departments across LSEG to integrate new businesses and services, and improve operational efficiency and tools.
• Manage and minimise operational risks, review risk indicators and track remediation of control gaps.
• Lead resolution of exceptional technical and production incidents, investigate process failures and implement corrective actions.
• Delegate and lead projects on process improvement and mandatory upgrades linked to industry or regulatory change.
• Manage reporting, represent the team externally and deputise for the Senior Manager where appropriate.
• Meet KPIs for the team's services, cover weekends and bank holidays, and develop and support onshore and offshore team members.

Required profile

• Relevant industry experience and at least 5 years of management experience in Live Service within financial services.
• University degree or equivalent.
• Experience of people management and developing high-performing teams.
• Customer service skills, ability to work to deadlines and under pressure, and familiarity with end-to-end product cycles.
• Knowledge of FCA requirements and other relevant international regulations.

Required skills

• Proficiency in MS Office products.
• Quick learner of internal systems.
• Good communication and relationship-building skills.