Manager, Live Service, Market Operations

About the role

The Live Service Market Operations Manager provides pre- and post-trade operational support for the London Stock Exchange market. Reporting to the Senior Manager, Live Supervision & Live Service Market Operations, it is a high-risk, market-impacting front-line role central to the day-to-day running of extended-hours trading under the LSE 24/5 model. It involves stock suspensions, real-time trading cycle interventions, order deletes and market monitoring, and calls for the manager to act as senior subject matter expert on project implementation and incident management. The role is based at LSEG Malabe.

Key responsibilities

• Support LSE 24/5 trading operations, manage incidents and maintain market stability and high-quality client service.
• Lead the operational response to market events and incidents, acting as the primary escalation point and coordinating business, technology and external stakeholders.
• Maintain and develop a strong operational team, ensuring procedures are followed.
• Collaborate with departments across LSEG to integrate new businesses and services, and partner with internal and external stakeholders.
• Drive operational efficiency improvements and develop management reporting tools.
• Manage and minimise operational risks, review risk indicators and track remediation of control gaps.
• Lead resolution of exceptional technical and production incidents, investigate process failures and implement corrective actions.
• Delegate or lead projects on process improvement and mandatory upgrades linked to industry or regulatory change, and manage KPIs for the team's services.
• Deputise for the Senior Manager when needed, and cover weekends and bank holidays.

Required profile

• Relevant industry experience and at least 5 years of management experience in Live Service within financial services.
• University degree or equivalent.
• Experience of people management and developing high-performing teams.
• Customer service skills, ability to work to deadlines and under pressure, and good communication and relationship-building skills.
• Willingness to work one of two shift schedules in Sri Lanka Time (9:30 PM - 5:30 AM or 8:30 PM - 4:30 AM), with flexibility for a one-hour shift adjustment when the UK switches between BST and GMT.

Required skills

• Proficiency in MS Office products.
• Ability to learn internal systems quickly.
• Knowledge of FCA requirements and other relevant international regulations.
• Familiarity with end-to-end product cycles.