Client Engagement and Sales Specialist

About the role

A client-focused, premium service environment in Colombo is looking for a confident, polished and naturally sales-oriented Specialist to welcome clients, understand their needs and guide them toward suitable solutions. The role involves working closely with clients, doctors and internal teams, and requires a high level of professionalism and personal presentation. It is a full-time, on-site position.

Key responsibilities

• Welcome and engage clients personally, and understand their needs, expectations and concerns
• Communicate services, treatment options and packages clearly and consultatively
• Build trust with clients and follow up with prospects and existing clients to nurture relationships
• Recommend relevant services and guide clients toward informed decisions
• Handle questions, concerns and objections professionally
• Meet individual and team sales targets and contribute to business growth
• Maintain accurate records of client interactions, follow-ups, leads and sales activities, and take ownership of the client pipeline
• Work independently and adapt quickly to a fast-paced environment

Required profile

• Bachelor's degree in Sales & Marketing, Business Administration or a related field
• At least 3 years of relevant experience, preferably in aesthetic, skincare, beauty, healthcare, wellness, hospitality, luxury retail or another premium service environment
• Strong interpersonal and communication skills and a warm, approachable personality
• Proven ability to turn enquiries into sales and consistently work toward targets
• High level of personal presentation and professionalism