Call Agent (Hindi Speaking)

About the role

Mind Plus Careers & Development is hiring full-time, on-site Hindi-speaking Call Agents in Colombo. The agents handle inbound and outbound calls, answer customer questions and give accurate information professionally. The company describes itself as focused on connecting talent with meaningful careers and offering structured professional development.

Key responsibilities

• Answer calls promptly and document call details
• Follow scripts and guidelines while handling calls
• Escalate issues when necessary and coordinate with team members and supervisors to resolve them
• Meet performance targets and adhere to quality standards
• Maintain confidentiality of customer information
• Work on-site in Negombo, follow scheduled shifts and company policies

Required profile

• Strong spoken Hindi with good listening skills and clear articulation
• Basic English or local language to understand instructions and talk with colleagues
• Ability to handle a high volume of calls in a fast-paced environment
• Customer service mindset: patience, empathy and problem solving
• Secondary school level education; further study in communications or business is a plus
• Prior call center or customer support experience is an advantage but not mandatory

Required skills

• Comfort with phones, headsets and basic computer applications for call handling and data entry
• Effective time management