Customer Support Associate
Simplebooks · Colombo
Job description
About the role
Simplebooks helps business owners across South Asia manage their companies through services such as company registration, bookkeeping, payroll, taxes and legal support. It is looking for a Customer Support Associate to assist clients and keep them engaged.
Key responsibilities
- Answer general client inquiries by phone, email and other communication channels
- Support senior team members in coordinating client tasks and follow-ups
- Give clear, basic guidance to clients on service processes
- Follow up on client tasks and make sure they stay on track
- Maintain accurate client records and keep them updated
- Help walk-in clients with initial assistance and direct them appropriately
- Handle routine administrative tasks related to customer support
Required profile
- Basic customer service experience is an added advantage
- Strong verbal and written communication in English and Sinhala or Tamil
- Friendly, patient and customer-oriented attitude
- Attention to detail and commitment to good service
- Ability to follow instructions and ask for support when needed
To apply, send your CV by email to the company's recruitment contact.
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Published 2 hours ago
Expires 1 month from now
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Simplebooks
Colombo