Customer Care Executive - Automobile Sector

About the role

A Customer Care Executive position in the automobile sector, based in Union Place, Colombo. The role centres on welcoming customers, handling their enquiries and complaints, and keeping them satisfied.

Key responsibilities

• Welcome customers and deliver a professional, friendly and positive experience.
• Handle customer inquiries, complaints and service-related requests promptly.
• Coordinate service appointments and keep accurate customer records.
• Follow up with customers on service updates and feedback.
• Liaise with internal departments so customer concerns are resolved quickly.
• Assist with invoice preparation, payment processing and other administrative tasks.
• Contribute to customer retention initiatives.

Required profile

• Minimum 2 years of experience in customer service, customer relations or a similar role.
• Excellent communication and interpersonal skills, with a strong customer focus.
• Ability to resolve complaints professionally.
• Good command of spoken and written English.
• Previous experience in the automotive industry is an added advantage.

Required skills

• Good computer literacy.
• Proficiency in MS Office applications.

To apply, interested candidates should send their updated CV by email to the employer.