Business Relationship Executive - Partner Onboarding & Success

About the role

iLabs, a global software product engineering company building remote teams for leading tech companies, is hiring a Business Relationship Executive. The role leads partner onboarding and enablement and manages the partner network, working closely with the Partner Success, Product and Engineering teams. It is a 9-hour shift, 5 days a week, aligned with USA time zones, with weekend availability required.

Key responsibilities

• Lead end-to-end onboarding of new partners, covering payment setup, inventory management, account configuration and operational workflows.
• Design and deliver training on new platform features, tools and marketplace best practices, and maintain enablement resources, playbooks and documentation.
• Manage the partner network with the Partner Success team, running monthly or quarterly business reviews and monitoring KPIs such as order acceptance rates, fulfillment performance, ratings and service quality.
• Help partners scale (new cities, pricing optimization, new product categories) and develop retention strategies to reduce churn.
• Act as the Voice of the Partner, gathering feedback and collaborating with Product and Engineering on platform improvements.
• Resolve operational escalations, work with Operations on fulfillment bottlenecks, and communicate platform updates, policy changes and promotions.

Required profile

• 3+ years of experience in Partner Success, Business Relationship Management, B2B Account Management or Operations, preferably in a marketplace, SaaS or e-commerce setting.
• Exceptional verbal and written English, able to influence and negotiate with foreign business owners and stakeholders.
• Strong analytical skills and empathy for small to medium businesses.
• Ability to thrive in a team-based, fast-paced startup environment; US-based partner experience and knowledge of US business culture is highly preferred.

Required skills

• Experience with CRM systems, partner portals, ticketing platforms and internal analytics dashboards.
• Good understanding of e-commerce, two-sided marketplaces or rental and logistics operations.
• Knowledge of Stripe or similar payment gateways and payout structures is an advantage.