Business Operations Manager - EduOne

About the role

FONIX EDU (PVT) LTD, a Sri Lankan technology startup building AI-powered education solutions, is hiring a Business Operations Manager for its Ratnapura office. The role covers office operations, sales and marketing, software project coordination and daily business management. It is a full-time, strictly onsite position; remote and hybrid arrangements are not available.

Key responsibilities

• Oversee daily office operations, supervise employees, monitor attendance and performance, hold team meetings and reviews, and handle administrative challenges.
• Lead sales and digital marketing teams, oversee campaigns, lead generation and customer acquisition, and track sales pipelines, conversion rates and KPIs.
• Coordinate software development projects with developers, QA engineers and UI/UX designers, manage sprints and timelines, and handle bug fixes, testing and releases (no hands-on coding required).
• Manage customer support and teacher onboarding, monitor feedback and complaints, and work with technical teams to resolve issues.
• Set KPIs and reporting processes, prepare weekly performance reports and report directly to the CEO.

Required profile

• Minimum 3 years of experience in operations management, team leadership or project management.
• Proven experience managing office employees and coordinating teams.
• Practical understanding of sales operations and digital marketing.
• Good communication skills in Sinhala and English.
• Willingness to work 100% onsite in Ratnapura.

Required skills

• Knowledge of software project management, SDLC and Agile methodologies.
• Added advantage: experience in a startup, SaaS, EdTech or IT company, and familiarity with Jira, ClickUp or Trello.

What we offer

• Salary of LKR 150,000 to 200,000 gross per month, plus performance-based incentives.
• A leadership role in a growing AI-powered EdTech startup, with direct collaboration with the CEO.
• Professional growth and career development opportunities.

Candidates should apply through LinkedIn with an updated CV; early applications are encouraged.