Accounts Receivable Analyst

About the role

Trust Payments, a fintech company regulated in Malta and the UK, is hiring an Accounts Receivable Analyst for its Sri Lanka office in Port City, Colombo. The role sits within the accounts receivable function, focusing on complex account management, mentoring junior AR staff and supporting optimal cash flow. Working hours follow Malta time (1.00 PM to 9.30 PM IST); occasional work on Malta bank holidays may be required, with equivalent time off.

Key responsibilities

• Handle escalated customer queries and disputes, resolve discrepancies and reconcile accounts, and investigate and clear problematic accounts
• Liaise with Sales and Customer Service on account matters, prepare AR reports and aged debt analysis, and support month-end and year-end close
• Act as first point of contact for AR queries, guide team members on processes and review complex transactions
• Oversee invoice generation and payment allocation, process complex invoices, credit notes and adjustments, and provide cover during absences or peak periods
• Set up new customer accounts in the CRM, maintain existing ones and close accounts where necessary
• Manage Direct Debit collection and administration, encourage customers to move to Direct Debit, handle customer-initiated credit card payment requests and escalate overdue debt to a debt collection agency

Required profile

• Minimum 5 years' experience in accounts receivable
• Solid understanding of accounting principles and AR best practices
• Excellent written and verbal English, good analytical and problem-solving skills
• Ability to manage own workload with minimal supervision and willingness to train less experienced colleagues
• Desirable: fintech or payments experience

Required skills

• Good working knowledge of Microsoft Excel; advanced Excel desirable
• Oracle NetSuite or similar accounting software
• Zendesk for customer query management

What we offer

• Competitive salary paid in GBP, with no personal income tax and contributions to the Employees' Provident Fund and Trust Fund
• Flexible working arrangements and extensive leave provisions
• Pension scheme, healthcare plans and life assurance
• Wellness initiatives, family-oriented policies and regular corporate events
• Professional development and career advancement opportunities