Tour Executive

About the role

The Tour Executive will be based in Jaffna and will coordinate travel experiences for individual and group guests visiting Sri Lanka. Working on‑site, you will ensure smooth itinerary execution from arrival to departure, acting as the main point of contact for travellers and partners.

Key responsibilities

• Plan and manage inbound travel itineraries across Sri Lanka, especially the Northern region.
• Coordinate with hotels, transport providers, guides and other suppliers to secure services.
• Respond to traveller inquiries, provide detailed tour information and resolve service issues promptly.
• Maintain accurate tour documentation, track bookings and support the creation of customized travel experiences.
• Handle operational arrangements with attention to detail and ensure compliance with company standards.

Required profile

• At least 2 years of experience in the inbound travel industry.
• University degree or professional qualification in a relevant field.
• Excellent written and verbal communication skills in English and Tamil.
• Confident, proactive personality with strong public‑relations abilities.
• Ability to work independently under pressure and adapt to changing guest needs.

Required skills

• Strong knowledge of travel itinerary planning and management.
• Understanding of hotel rates, supplier networks and destination operations.
• Familiarity with outbound travel and ticketing processes.
• Knowledge of the Northern region of Sri Lanka is an advantage.