Showroom Sales Executive - Fine Jewellery

About the role

GIVA Sri Lanka, a premium fine jewellery brand offering 925 sterling silver, 14K and 18K gold jewellery with lab-grown diamonds, is hiring a full-time, on-site Jewellery Sales Executive in Colombo. The role welcomes customers, guides them in choosing jewellery and helps maintain the showroom's visual presentation.

Key responsibilities

• Welcome customers, understand their preferences and recommend suitable jewellery, explaining materials, certifications and care
• Manage the showroom display and keep merchandise presented attractively, and maintain stock arrangements
• Handle billing, payment processing and documentation accurately and in line with company policy
• Build lasting customer relationships, answer inquiries professionally and support promotions and in-store events

Required profile

• Strong customer service and interpersonal skills, with good communication in English and local languages
• Sales and negotiation skills, including product recommendation, upselling and meeting individual and store sales targets
• Previous retail or jewellery sales experience is an advantage, especially in premium or luxury brands
• Minimum secondary school education; additional training in sales, retail or customer service is helpful
• Willingness to work flexible hours including weekends and holidays, and to follow professional grooming and dress standards

Required skills

• Basic numeracy and point-of-sale (POS) skills, including handling cash and card payments and keeping accurate records
• Attention to detail and presentation skills for visual merchandising
• Ability to explain product features such as silver and gold purity, lab-grown diamonds, authenticity certificates and warranty terms