Operations Specialist - Marketplace Growth & Strategy

About the role

A leading global technology-driven organisation in the mobility and digital marketplace space is hiring an Operations Specialist focused on marketplace growth and strategy. The role drives marketplace performance, identifies growth opportunities and develops data-driven operational strategies, working closely with cross-functional teams to turn business insights into actionable strategies.

Key responsibilities

• Monitor daily marketplace performance, analyse supply and demand trends, and build and maintain automated dashboards tracking KPIs
• Develop and run growth strategies to expand business categories, identify new markets and customer segments, and track the results of growth initiatives
• Work with marketing teams on market-specific campaigns and with regional and global teams to align local strategies with business objectives
• Communicate business insights, operational challenges and recommendations to stakeholders
• Take ownership of projects from planning to execution, making data-backed decisions suited to local market conditions

Required profile

• Bachelor's degree in Business Management, Finance, Economics, Engineering or a related field
• 3-4 years of experience in business operations, strategy, business analytics or a data-driven operational role
• Experience in a technology-driven, e-commerce, digital platform or marketplace environment preferred

Required skills

• Advanced proficiency in Google Sheets or Microsoft Excel with strong data analysis
• Experience developing dashboards, monitoring KPIs and generating business insights
• Working knowledge of SQL and experience with large datasets is an advantage
• Understanding of digital marketing, customer acquisition and growth strategies is an added advantage