Head of Security - Visa Application Centre

About the role

The Head of Security ensures the security of a Visa Application Centre by protecting passports, applicant data, cash and people. The role leads the security team, implements security standards and keeps the centre compliant with security, data protection and mission requirements.

Key responsibilities

• Manage physical, document and data security, including CCTV, access control, vaults and restricted areas
• Ensure passports and sensitive documents are handled, stored and transferred securely at every stage
• Lead the Centre Security Lead and contracted guards, including rostering, performance and adherence to security standards
• Lead investigations into security breaches, fraud and misconduct, report incidents on time and ensure corrective actions are completed
• Conduct security risk assessments and vulnerability reviews, and maintain the security risk register
• Maintain readiness for mission, client and internal security audits
• Deliver security training, drills and certifications for centre staff and keep procedures current
• Coordinate with local police, civil defence and mission security teams
• Keep personal data confidential and follow data protection requirements
• Follow health and safety requirements and report concerns promptly

Required profile

• Degree or diploma in security management, criminal justice, risk management or a related discipline
• Minimum five years of experience in security, compliance or risk management, including managing contracted security personnel
• Experience in high-security environments such as visa services, banking, government services or BPO is an advantage
• Fluency in the local language of the country and in spoken and written English
• Willingness to travel to other centres within the country and to work centre hours, including shifts, peak periods and weekends

Required skills

• Leadership and team management
• Physical and information security management
• Risk assessment and incident response
• Investigation and reporting
• Fraud prevention and data protection
• Audit readiness and compliance controls