Front Office Executive

About the role

JLL is hiring a Front Office Executive in Colombo, Sri Lanka, to run the busy front desk and set a good first impression for visitors and employees. The role covers customer service, call handling, records and databases, general administration and support to the property manager and the Management team.

Key responsibilities

• Welcome visitors, guide them and employees around the office and handle incoming and outgoing calls, including distribution
• Maintain and improve the front office, including keeping the reception updated with magazines and newspapers
• Maintain and update records and databases such as telephone registers, call tracking and client contacts
• Carry out general admin and help desk tasks, and contribute to the monthly management report for the client
• Take part in emergency evacuation procedures and help develop policies and procedures for the reception
• Help manage conference rooms, events and flower arrangement coordination as needed
• Support the property manager with day-to-day operations and property services
• Support the Management team with client communication, basic financial administration, document management and coordination with internal departments and external vendors
• Work toward key performance metrics and service level agreements, and take on difficult issues to improve operations

Required profile

• Diploma in any discipline preferred, with experience in front desk management or reception
• Proven experience with continuous improvement initiatives and client reporting
• Strong customer service focus, people skills and multitasking ability

Required skills

• Strong computer literacy
• Ability to manage activities across different systems