Customer Support Specialist

About the role

We are seeking a dedicated and customer‑focused Customer Support Specialist to join our team. The ideal candidate will deliver exceptional service, resolve inquiries efficiently, and ensure a positive experience across all touchpoints.

Key responsibilities

• Handle inbound and outbound customer interactions via phone, email, or chat in a professional and timely manner.
• Resolve customer inquiries, complaints, and issues effectively while maintaining high service standards.
• Provide accurate information about products, services, and processes.
• Escalate complex issues to the relevant departments when necessary.
• Maintain proper documentation of customer interactions and follow‑ups.
• Meet individual and team performance targets, including response time and customer satisfaction.
• Adapt to rotational shifts, including night shifts, based on operational requirements.

Required profile

• Minimum of 1 year experience in customer support, call centre, or a similar role.
• Strong communication skills in English; additional languages are an advantage.
• Excellent problem‑solving and interpersonal abilities.
• Ability to work under pressure in a fast‑paced environment.
• Flexibility to work on a 24/7 roster (any 5 days per week, including weekends).
• Basic computer literacy and familiarity with customer support tools.

What we offer

• Transportation provided for late‑night and early‑morning shifts within a 25 km radius.
• Opportunity to work in a dynamic and supportive team environment.
• Career growth and development opportunities.
• Monetary performance incentives.