Customer Service Executive

About the role

Aramex, a global logistics and transportation company founded in 1982, is hiring a full-time, on-site Customer Service Representative in Colombo. The role provides real-time support to customers, addressing inquiries, resolving issues and ensuring a positive customer experience. It suits someone with excellent written communication skills who enjoys helping others and can thrive in a fast-paced environment.

Key responsibilities

• Provide prompt, accurate and professional responses to customer inquiries.
• Handle and resolve customer complaints courteously and efficiently.
• Maintain a high level of customer satisfaction by resolving queries quickly and effectively.
• Document and track customer issues using internal systems.
• Collaborate with team members and other departments to give customers comprehensive support.

Required profile

• Proven experience in a customer service role or similar role is a definite advantage.
• Excellent written communication skills in English with impeccable grammar.
• Strong problem-solving skills and attention to detail.
• Empathetic and patient demeanor with a customer-centric approach.
• Ability to work independently and as part of a team.
• Ability to work a 24/7 rostered schedule.

Required skills

• Strong typing skills with speed and accuracy.
• Sound computer literacy.

What we offer

• An attractive remuneration package.
• Career growth opportunities.
• International-level training.
• Other fringe benefits.