Call Center Executive

META CORP PVT LTD · Colombo

Onsite 🇬🇧 English

Job description

About the role

This full‑time, on‑site position in Colombo involves handling customer interactions across telephone, web chat, email and text messaging. The Call Center Executive will ensure high‑quality service, resolve issues promptly and support sales initiatives.

Key responsibilities

Handle inbound and outbound customer contacts via phone, chat, email and SMS.
Respond to inquiries, resolve issues and maintain customer satisfaction.
Provide friendly, efficient communication and assist with sales processes.
Deliver consistent, high‑quality service in line with company standards.

Required profile

Proficiency in customer support and service to address inquiries and solve problems.
Strong communication skills for effective multi‑channel engagement.
Experience in contact centers and sales environments.
Ability to work in a fast‑paced setting while remaining professional and patient.
Adaptability to collaborate within a team and take initiative on independent tasks.

Questions fréquentes

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Published 1 month ago

Expires 1 week from now

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META CORP PVT LTD

Colombo

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