Assistant Manager - Key Accounts

About the role

Simplebooks is looking for an Assistant Manager to serve as the primary liaison for its most valuable clients. You will be responsible for nurturing long‑term relationships, ensuring client satisfaction, and coordinating internal teams to deliver tailored solutions.

Key responsibilities

• Build and maintain strong, long‑term relationships with assigned key clients, ensuring high satisfaction and engagement.
• Act as the primary point of contact for all key client communications, providing regular updates on work progress and resolutions.
• Coordinate with internal departments and team leaders to address client requirements, prioritize urgent requests, and meet service expectations.
• Monitor client requests, deliverables, and commitments to ensure timely completion and proactively address potential delays.
• Manage client concerns professionally and work closely with senior management to handle escalations.
• Identify opportunities to enhance the client experience, strengthen partnerships, and support long‑term retention.

Required profile

• Proven experience managing key or strategic accounts.
• Ability to engage confidently with senior‑level clients and maintain professional relationships.
• Excellent communication, interpersonal, and stakeholder‑management skills.
• Strong problem‑solving, negotiation, and decision‑making abilities.
• Capacity to work independently, prioritize multiple responsibilities, and take ownership of client requirements.
• Ability to collaborate effectively with cross‑functional teams and work under pressure.