Analyst, Live Service, Market Operations

About the role

The Analyst, Live Service provides pre-trade and post-trade operational support for the LSE 24/5 extended-hours trading model, reporting to the Manager, Live Service. It is a market-facing role in the Live Service Market Operations team, which supports the London Stock Exchange and Turquoise markets through real-time and post-trade surveillance, operational oversight, incident management and market support. The position is based in Malabe, Sri Lanka, on a hybrid arrangement (3 days in office).

Key responsibilities

• Support extended-hours trading operations and handle and resolve live-service and post-trade issues.
• Act as an operational escalation point for market events and incidents, coordinating with business, technology and external partners.
• Carry out market recovery actions such as alternative site recovery, late market and manual market start-ups, trading halts and resumptions, instrument suspensions and resumptions, and partition recovery.
• Provide real-time operational support and perform structured shift handovers.
• Review risk indicators and track actions to remediate control gaps in pre-trade and post-trade operations.
• Maintain real-time static and multifaceted instrument and reference data.
• Be the first-line contact for client queries, issues and disputes, and cover weekends and bank holidays as needed.
• Partner with Project Managers, Technology and Sales/Trading teams on system enhancements, assist in resolving technical and production issues, investigate process failures and take part in process-improvement projects.

Required profile

• At least 4 years of experience in a similar role supporting financial clients, with proven customer service skills.
• Experience in professional, client-focused environments where detailed processes and procedures must be followed.
• Ability to work flexibly across extended trading hours and to work to deadlines under pressure.
• Knowledge of equities and financial markets.

Required skills

• Strong attention to detail and accuracy.
• Confident, collaborative teammate with strong interpersonal skills.