Telesales Assistant

About the role

We are looking for a dynamic Telesales Assistant to join our sales team in Colombo. The role is ideal for candidates with 6‑12 months of experience in tele‑sales, inside sales or customer support, as well as fresh graduates with strong communication skills.

Key responsibilities

• Make outbound calls to prospective and existing customers to promote products and services.
• Identify customer needs and recommend suitable solutions.
• Generate, qualify and convert leads into sales opportunities.
• Follow up with prospects to maximise conversions and ensure satisfaction.
• Maintain accurate records of interactions, leads and sales activities in the CRM system.
• Respond to customer inquiries and resolve basic issues promptly.
• Coordinate with internal teams for smooth onboarding and ongoing support.
• Stay up‑to‑date with product knowledge, promotions and sales processes.

Required profile

• 6–12 months of experience in tele‑sales, inside sales, tele support or customer service.
• Fresh graduates with excellent communication skills are welcome.
• Basic computer proficiency, including MS Office and CRM tools.
• Ability to work in a fast‑paced, target‑driven environment.

Required skills

• Advanced spoken and written English.
• Strong sales, negotiation and persuasion abilities.
• Customer‑focused relationship‑building.
• Good listening, problem‑solving and objection‑handling.
• Organisational and time‑management skills.