Training Specialist - Business Travel

About the role

BCD Travel is hiring a full-time Training Specialist in Sri Lanka. The role covers delivering training, coordinating learning initiatives, supporting employee development and making sure learning activities match business objectives. The person works closely with stakeholders across the business to drive learning excellence.

Key responsibilities

• Deliver engaging instructor-led training on business travel operations, systems, products and soft skills.
• Coordinate training schedules, course registrations, attendance tracking and learning communications.
• Facilitate onboarding and new hire training, including ongoing mentoring and support.
• Maintain and administer the Learning Management System (LMS) and employee training records.
• Work with subject matter experts to identify training needs and develop learning solutions.
• Create, update and maintain training content, job aids and learning materials.
• Analyse training feedback, learning data and performance metrics to improve training effectiveness.
• Manage learning and development projects, ensuring milestones and timelines are met.
• Identify skills gaps and recommend learning programmes, and ensure compliance with company policies and learning governance standards.

Required profile

• Minimum 5 years of experience in training delivery, learning and development or facilitation.
• Ability to run both technical and soft-skills training; strong knowledge of business travel operations, travel systems and industry processes.
• Experience administering LMS and training records.
• Fluent business English, with excellent written and verbal communication.
• Experience in a global organisation or travel management company is highly preferred.

Required skills

• Microsoft Office, including Excel, PowerPoint and Word.
• Strong presentation, communication and stakeholder management skills.
• Analytical skills and ability to interpret data and produce reports.

What we offer

• Opportunities to grow your skillset and career.
• A compensation package including wellbeing tools.
• Travel industry professional perks and discounts.
• Inclusive work environment.
• Work from anywhere for 60 days per year.