Ticketing Executive

About the role

Travel Shine is seeking a motivated Ticketing Executive to join its Sri Lanka Operations Team. You will be the primary point of contact for customers looking to book air travel, handling everything from quotations to ticket issuance.

Key responsibilities

• Respond to customer inquiries, provide airfare quotations, and process booking requests.
• Issue, re‑issue, cancel, and refund airline tickets using GDS platforms.
• Promote ticket sales and related travel services to achieve sales targets.
• Maintain high standards of customer service throughout the booking lifecycle.
• Perform additional duties assigned by management.

Required profile

• Minimum 2 years of experience in a reputable travel agency or airline office.
• Certificate or Diploma in Ticketing & Reservations (preferred).
• Fluent in English and Sinhala.
• Willingness to work flexible hours, including weekends when needed.
• Residence in Ja‑Ela, Wattala, Negombo, or Minuwangoda is a plus.

Required skills

• Hands‑on experience with GDS systems, especially Amadeus.

What we offer

• Attractive salary package.
• Opportunities for career growth.
• Friendly and supportive work environment.
• Company uniform.