Restaurant Manager - Domino's Pizza

About the role

Domino's Pizza Sri Lanka is looking for a Restaurant Manager to lead its teams and deliver excellence every day. The role covers the overall management and performance of the assigned outlet, focusing on sales growth, operational excellence, food quality and service standards, people management and an exceptional customer experience.

Key responsibilities

• Oversee day-to-day operations, ensure compliance with operational standards, SOPs and policies, and maintain food quality, hygiene and cleanliness
• Drive sales and revenue targets, manage food, labour and wastage costs, and control inventory and stock losses
• Lead, recruit, train and retain staff, prepare rosters, conduct performance reviews and build a positive workplace
• Deliver excellent customer service across dine-in, takeaway and delivery, handle complaints and act on customer feedback
• Ensure food safety, hygiene and health standards, keep the restaurant audit-ready and maintain accurate records
• Work with Area Managers, Operations, HR, Training and Supply Chain to execute company initiatives

Required profile

• Bachelor's degree or diploma in Business Management, Hospitality Management or a related field is an added advantage
• Minimum 3-5 years of experience in restaurant, QSR, hospitality or retail operations
• Previous managerial or supervisory experience with team management and business performance
• Experience managing sales targets, operational costs and customer service standards

Required skills

• Leadership and people management
• Communication and interpersonal skills
• Business acumen and commercial awareness
• Problem-solving, planning and execution
• Analytical skills and ability to work under pressure