Night Auditor

About the role

The Grand Oriental Hotel Colombo is hiring a full-time, on-site Night Auditor. The role oversees the front desk during night hours, including check-in and check-out, guest inquiries, reservations and room allocations, and ensures accurate recording of revenue.

Key responsibilities

• Oversee the front desk during night hours, including check-in and check-out procedures and guest inquiries.
• Monitor reservations and room allocations.
• Reconcile daily financial transactions and verify cash and credit card postings.
• Prepare end-of-day reports and ensure accurate recording of revenue.
• Respond to guest requests and concerns, and coordinate with other departments when needed.
• Maintain a safe, calm and professional environment throughout the night shift.

Required profile

• Previous experience in a hotel, hospitality or customer-facing role, preferably in night operations or the front office.
• Attention to detail, reliability and the ability to work independently during night shifts.
• Ability to handle stressful situations calmly and resolve guest issues promptly and courteously.

Required skills

• Front desk and receptionist skills, including check-in/check-out and guest registration.
• Handling reservations, room allocations and basic use of hotel property management systems.
• Accurate cash handling, including balancing cash drawers and processing payments.
• Basic numerical and computer literacy, including familiarity with spreadsheets and standard office software.