Product Services Specialist (Executive)

About the role

Intrepid Travel is hiring a Product Services Specialist (Executive) in Colombo, Sri Lanka, to keep its 900+ trips accurate, inspiring and ready to book. The role works closely with Customer Service, Sales, DMC teams and suppliers to answer queries, understand trip demand and help add or remove trips. It is a permanent full-time position, hybrid, based in the Colombo office.

Key responsibilities

• Load trip products across systems and update departures and pricing
• Maintain trip notes and process hotel changes
• Create and maintain trips and keep systems up to date, providing administrative support to the Global Experiences team
• Collaborate with Customer Service, Sales, DMC teams and suppliers to answer queries and manage trip additions and removals

Required profile

• Experience working independently in a fast-paced, administrative position
• 2-3 years' experience in a similar travel industry role handling travel products or packages
• Ability to create and maintain process documents
• Strong written and verbal communication skills

Required skills

• Proficiency with the MS Office suite
• Familiarity with booking and content management systems

What we offer

• Flexible work arrangements, including work from home and the option to work from anywhere
• 4 weeks of holiday a year, plus 5 extra days of leave for Intrepid trips
• A free Intrepid trip each year, plus discounts for families and close friends
• Minimum of 10 weeks paid parental leave and other additional leave provisions
• E-learning platforms, professional development and mentor programs
• 20 hours of volunteer leave per year
• Employee Assistance Program with 24/7 counselling for you and your family