POS Support Officer (Colombo)

About the role

Trust Payments, a fintech company regulated in Malta and the UK, is hiring a POS Support Officer for its Port City Colombo office. Working within the Operations Department, the role maintains accurate merchant records, handles merchant onboarding and supports POS estate management and related peripherals. The position is hybrid, with shifts on a rota covering four weekdays (Monday to Friday) including Saturdays, from 1:30 PM to 9:30 PM IST.

Key responsibilities

• Handle merchant onboarding and terminal fulfilment
• Check the validity of data entered by other team members and keep systems accurately updated
• Liaise with the Commercial Team and other departments, and resolve queries from merchants by email or phone
• Identify and resolve issues raised internally or externally
• Assist and substitute colleagues when needed, update internal stock management systems and provide extended cover for the UK market and Saturday cover for the MT market

Required profile

• SEC Grade 5 education
• 2 years' experience in a similar environment is advantageous but not strictly necessary, as full training is provided
• Excellent written and spoken English
• Detail-oriented, able to handle multiple tasks under pressure and willing to work autonomously

Required skills

• Proficiency in MS Office, particularly Word and Excel
• Knowledge of card acquiring is highly beneficial
• Basic knowledge of PCI requirements
• Salesforce, Omnipay and Zendesk knowledge is an asset

What we offer

• Competitive salary paid in GBP, with no personal income tax
• Port City contributions to the Employees' Provident Fund and Employees' Trust Fund
• Remote work option and flexible working arrangements
• Wellness initiatives, annual, volunteering and birthday leave, and family-oriented policies
• Pension scheme, healthcare plans, life assurance and regular corporate events