Merchandising Manager

About the role

SRITRIMS (Far East) Limited, an internationally recognized accessory company based in Hong Kong and Guangzhou with operations in Colombo, Sri Lanka, is looking for a motivated, experienced and customer-focused Merchandising Manager. The company manufactures and supplies a full range of garment accessories such as buttons, zippers, lace, beads, buckles and stoppers.

Key responsibilities

• Manage and coordinate customer requirements and orders.
• Develop and maintain strong relationships with existing customers.
• Identify new business opportunities and support customer development.
• Coordinate with production, sourcing and other internal departments.
• Follow up on product development, sampling and order progress.
• Ensure timely communication and customer satisfaction.
• Handle customer inquiries and resolve merchandising-related issues.

Required profile

• Minimum 2 years of relevant merchandising experience.
• Good knowledge of garments, textiles and garment accessories (trims).
• Strong understanding of garment manufacturing processes and industry requirements.
• Experience handling customer inquiries, orders and follow-ups.
• Ability to build and maintain strong customer relationships.
• Ability to work independently and meet deadlines.

Required skills

• Excellent communication and interpersonal skills.
• Good negotiation, coordination and problem-solving skills.
• Good command of English and MS Office.