Key Account Representative - Energy Logistics

About the role

GAC Netherlands is looking for a Key Account Representative for its Sri Lanka office in Colombo. The role coordinates end-to-end freight forwarding for energy customers, covering air, sea and road shipments, customs clearance, documentation and delivery, with close contact with international customers and logistics partners. It is a full-time, on-site position.

Key responsibilities

• Coordinate end-to-end air, sea and road freight forwarding operations, including import, export and domestic shipments in line with applicable regulations.
• Manage shipment bookings, documentation, customs clearance and deliveries, and keep shipment files open from job opening through invoicing and closure.
• Keep customers informed on progress, milestones and any operational issues.
• Liaise with international customers, overseas agents, carriers, suppliers and the GAC Netherlands freight team.
• Resolve shipment issues, service failures and customer complaints promptly.
• Ensure accurate and timely billing while maintaining and improving standard operating procedures.

Required profile

• Diploma or higher qualification in Logistics, Supply Chain Management, Freight Forwarding or a related field.
• At least 3 years of relevant experience in logistics operations or freight forwarding.
• Hands-on experience with air, sea and road freight; experience with complex energy logistics is an advantage.
• Good command of English; knowledge of Dutch is an advantage.
• Proactive, detail-oriented, customer-focused, flexible and able to work under pressure.

Required skills

• Solid knowledge of import and export processes and customs formalities, preferably in an international logistics environment.
• Proficiency in Microsoft Office and logistics management systems.
• Strong problem-solving, prioritisation and communication skills.