Intern / Executive - Sales Support & Administration

About the role

Cargills, a Sri Lankan company with a heritage of over 180 years active in retail, FMCG, restaurants, financial services, agribusiness, cinemas, hospitality and real estate, is looking for an Intern/Executive to join its sales support and administration team. The role covers order processing, inventory coordination, billing and collections, reporting and liaison with distributors, and is based in Kelaniya.

Key responsibilities

• Oversee the sales admin team to ensure accurate and timely order processing and fulfilment.
• Coordinate stock availability with manufacturing and planning teams and monitor inventory levels.
• Manage returns, credit control, billing, collections and order documentation.
• Keep SFA, CRM or ERP systems up to date and functioning well.
• Prepare and present sales performance reports, forecasts and KPIs to management, and analyse sales data for trends and opportunities.
• Analyse returns, stock-outs, delivery issues and other operational bottlenecks, and propose improvements.
• Maintain and enforce SOPs and liaise with manufacturing, logistics, finance and legal teams.
• Support CRM and customer experience initiatives with marketing and sales, and help develop team members.
• Liaise with distributors on their operational and finance needs (bank guarantee letters, communications, credit extensions).
• Work with finance on sales team expenses, incentives and benefits, prepare ad hoc reports and take on other tasks asked by management.

Required profile

• Bachelor's degree or final-year undergraduate; professional qualification from SLIM/CIM or a higher national diploma is preferred.
• Either prior internships, 2 years' experience in sales operations, admin support or related functions, or 5 years' relevant experience with a higher national diploma.
• Willingness to work from Kelaniya.

Required skills

• Good communication in English and Sinhala.
• Analytical mindset and data interpretation skills.
• Proficiency in Microsoft Office and MS 365.
• Negotiation, coordination and organisational skills.